Privacy Policy

Last updated: 5 January 2026

AI University (“AIU”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal data when you visit our website, create an account, or use our learning platform, including real-time dialogic interactions with our digital twin professors.

1) Who We Are (Data Controller)

Controller: AIU Ltd
Address: Unit 3, Templemichael Business Park, Ballinalee Road, Longford, Ireland
Email: privacy@theaiu.ai

If you have questions about this policy or your personal data, contact us using the details above.

2) What Personal Data We Collect

We collect personal data in the following ways:

A) Data you provide to us

• Account details: name, email address, login credentials (stored securely), profile information you choose to add
• Learning information: course enrolments, progress, assessments, feedback, and learning preferences
• Dialogic interactions: messages, prompts, questions, and responses exchanged with the AI Tutor and digital twin professors
• Support communications: messages you send to us via contact forms, email, or support channels
• Event/investor inquiries (if applicable): name, company, role, and contact details you submit via forms

B) Data we collect automatically

• Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, session timestamps, referring pages
• Cookies and similar technologies: used for essential site functions and analytics (see Section 5)

Sensitive data

AIU does not require sensitive personal data (e.g., health data). Please avoid sharing sensitive information in free-text fields or chat. If you choose to share it, you acknowledge you are making that information available for processing to provide the service you requested.

3) How We Use Your Data

We use personal data to:

• Provide and operate AIU (create accounts, deliver learning experiences, track progress)
• Enable dialogic learning (support real-time conversational interactions and guidance)
• Personalise learning (adapt pathways, recommendations, and feedback to your needs)
• Maintain safety, security, and service integrity (prevent misuse, debug issues, monitor performance)
• Respond to you (customer support and communications you initiate)
• Analyse and improve the website (understanding usage patterns and improving performance via analytics)

We do not use your chat content to train models

AIU does not use your dialogic interactions (chat content) with the AI Tutor or digital twin professors to train or improve AI models.

4) Legal Bases for Processing (GDPR)

We process personal data under the following legal bases:

• Contract: to provide the services you request (e.g., account access, learning features, support)
• Legitimate interests: to secure, maintain, and improve our platform and website, prevent fraud/misuse, and understand performance (balanced against your rights)
• Consent: for optional cookies/analytics where required, and any optional communications you opt into
• Legal obligation: to comply with applicable laws and lawful requests

You can withdraw consent at any time where processing is based on consent.

5) Cookies and Google Analytics

We use cookies and similar technologies for:

• Strictly necessary purposes: core functionality such as security and basic site operation
• Analytics: understanding how visitors use the site to improve performance and content

Google Analytics

We use Google Analytics to collect information about how users interact with our website (for example: pages visited, time on site, approximate location derived from IP, device/browser information). This helps us improve the website and user experience.

Google Analytics may set cookies and process data on our behalf. Depending on your settings and how the service is configured, data may be transferred outside the EEA (see Section 7).

You can control cookies through your browser settings (including blocking or deleting cookies). If your site includes cookie controls, you can also manage your preferences there.

6) How We Share Your Data

We do not sell your personal data.

We may share data with:

• Service providers (processors) who help us run the website and platform (e.g., hosting, security, analytics such as Google Analytics)
• Professional advisors (legal, accounting, auditors) where necessary
• Authorities where required to comply with law or protect rights, safety, and security
• Business transfers if AIU is involved in a merger, acquisition, or asset sale (with appropriate safeguards)

We require service providers to protect your data and process it only under our instructions.

7) International Transfers

Where personal data is transferred outside the EEA/UK, we use appropriate safeguards such as:

• European Commission Standard Contractual Clauses (SCCs) (and UK addendum where applicable), and
• additional protections where required.

You can request more information about safeguards by contacting us at privacy@theaiu.ai.

8) Data Retention

We keep personal data only as long as needed for the purposes described in this policy, including legal, security, and operational requirements.

Typical retention may include:

• Account data: for as long as your account is active, and for a limited period after closure
• Learning records: retained to provide continuity of learning history and achievements
• Dialogic interactions: retained to provide service continuity and support, and for security and quality monitoring
• Website analytics data: retained in line with our analytics settings and needs

You can request deletion of your account (Section 10). Some data may be retained where required by law or for legitimate interests such as security and dispute resolution.

9) Security

We use appropriate technical and organisational measures to protect personal data, including access controls and secure hosting. No system can be guaranteed 100% secure, but we work to protect your information and respond quickly to security issues.

10) Your Rights (GDPR)

You may have the right to:

• access your personal data
• correct inaccurate data
• delete your data (in certain circumstances)
• restrict or object to processing
• data portability
• withdraw consent (where applicable)

To exercise your rights, contact privacy@theaiu.ai. We may need to verify your identity before responding.

Complaints

If you are in Ireland, you can lodge a complaint with the Data Protection Commission (DPC) if you believe your rights have been infringed.

11) Children’s Privacy

AIU is not intended for children under 16 without appropriate consent where required by law. If we learn we have collected personal data from a child without appropriate consent, we will take steps to delete it.

12) Automated Personalisation

AIU may use automated processing to personalise the learning experience (for example, recommending content or adjusting guidance to your level). These features are designed to support learning and do not make decisions that produce legal or similarly significant effects on you.

13) Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal data.

14) Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we will provide notice on the website or by other appropriate means. The “Last updated” date shows when this policy was last revised.

15) Contact Us

AIU Ltd
Unit 3, Templemichael Business Park, Ballinalee Road, Longford, Ireland
Email: privacy@theaiu.ai